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FAQs

How are your coffees decaffeinated?

We purchase our decaf coffee beans raw (not roasted), like all of our coffees, and they are already decaffeinated when we receive them. There are several ways in which coffees can be decaffeinated—a water process, a carbon dioxide process, and a direct solvent process. The majority of our coffees are decaffeinated through the direct solvent process in which the solvent —circulated through the beans—extracts the majority of the caffeine. The solvent and caffeine are then removed, the beans are washed, and typically any solvent residue is reduced to trace amounts when the beans are steamed. We roast our coffees to at least 400 °F, which also eliminates any residue. We believe this process is the best for maintaining the integrity of the coffee and its flavors, nuances, and unique attributes.


Are your coffees gluten free?

Yes! Coffee is naturally gluten free. All of our flavored coffees are made with gluten-free, sugar-free, allergen-free, and calorie-free flavorings. However, if you like to add creamer or sweeteners to your coffee, always check the ingredients list! Wheat or barley malt is added to many premixed milk products.


How many calories are in your coffees?

Coffee has only one calorie per 8 oz. cup! And our flavored coffees are made with gluten-free, sugar-free, allergen-free, and calorie-free flavorings.


Is your coffee vegan?

Coffee is a plant-based product, so, yes. Our flavored coffees are egg- and dairy-free although they do contain natural and artificial ingredients.


Are Joffrey’s coffees available for sale on Disney property?

Yes. You can enjoy our coffee and other Joffrey’s beverages at kiosks throughout Walt Disney World® Resort, Disneyland® Resort, and all Disney signature restaurants. And you can purchase the Disney Parks and Resorts Specialty Coffee Collection on our website. Other Joffrey’s coffees are available for sale in many grocery stores and our website. Visit the Where to Buy page for more information or give us a call at 1-800-458-5282 for help.


Do you ship outside of the USA?

We currently ship only to United States addresses, however this may change in the future as demand increases. Stay tuned to our website and Facebook page for updates on our shipping policies.


Can you ship to APO or FPO addresses?

At present, we do not ship to APO or FPO addresses, but we are working quickly to accommodate those shipping needs. Please stay tuned to our website and our Facebook page for updates regarding shipping to APO or FPO addresses.


Do you sell Single Serve cups?

Yes, we offer our best selling blends in single serve cups.   We use the same 100% Specialty Grade Arabica Beans, roasted to order and ground, then packed fresh in the convenient single serve cups.  Our single serve cups are Keurig 2.0 compatible. 

Can I get samples of coffee?

Unfortunately we do not sell samples of coffee. We roast your coffees to order, when you place your order; we do not keep an inventory of roasted coffee.


Can I see my past order history?

Yes. You can see your order history while logged into your account. Simply click the MY ACCOUNT tab, and your order history can be viewed by selecting the Orders option.

Do you sell my info?

Of course not! Your information is kept secure with Joffrey’s Coffee & Tea Co. We use your email and address information only to communicate with you about our delicious products and to make sure you get your coffee and tea!

Can I return my coffee if I don’t like it?

If you believe there is something wrong with your coffee, please contact us immediately, and we will work with you directly to resolve the situation. Please do not return your coffee until you have spoken with a customer service agent.